Insta360 Luna Ultra FlexiCare

More Confidence for the Moments You Want to Capture Prepare for the unexpected before the next recording session. Insta360 Luna Ultra FlexiCare provides a defined manufacturer replacement service for an eligible camera affected by covered accidental damage. This initial two-year plan offers up to 4 approved replacement claims during its term, with a separate manufacturer fee for each claim. We supply the activation code by email after manual order processing, so you can bind the correct service to your camera and confirm its coverage dates. Highlights Initial 2-year service plan for an eligible Insta360 Luna Ultra. Up to 4 approved accidental-damage replacement claims within 24 months. Covered components are the Luna Ultra gimbal camera and detachable touchscreen remote. Current service-region replacement fee of S$79 per approved claim, separate from the plan price. For a new, unactivated camera or an undamaged camera within its activation window. Activation code by email after manual processing; no physical shipment. Key Features A Clear Route After Accidental Damage A drop, impact or eligible water-damage incident can interrupt a camera you depend on. FlexiCare provides a manufacturer-assessed replacement route for covered incidents, with a stated allowance and a separate replacement fee. It complements the manufacturer warranty, which addresses eligible quality faults rather than every type of accident. Know the Plan and the Claim Cost The initial two-year plan provides up to 4 approved claims across its 24-month term. The current Singapore-region replacement fee for Luna Ultra is S$79 per approved claim, in addition to the plan purchase. The applicable manufacturer fee at the time of service applies. Replacement equipment keeps the original remaining coverage period and claim allowance. Activate While the Camera Is Eligible The camera must be genuine, fully functional and physically undamaged. It must be new and unactivated, or within 30 days after device activation. Purchase, binding and activation must be completed within that window. Confirm eligibility before ordering, particularly when the deadline is close, because email delivery follows manual processing. Bind the Code to the Correct Camera We email the activation code after order processing. Use the manufacturer’s activation service to bind it to the eligible camera serial number, then check the plan confirmation and coverage dates. This listing is a service entitlement and does not include camera hardware. The plan version must match the camera’s purchase region. Prepare for the Service Process Coverage applies to the Luna Ultra gimbal camera and detachable touchscreen remote under the manufacturer’s terms. Return the corresponding covered equipment for assessment and replacement. Round-trip claim shipping is covered within the applicable service region; cross-border arrangements require approval and may involve extra costs. Back up recordings, remove memory cards and follow the manufacturer’s return instructions. Summary Choose FlexiCare before the activation window closes to give an eligible Luna Ultra a defined response to covered accidental damage. Check the service region, bind the emailed code and retain the confirmation. The plan covers the specified hardware service, while loss, theft and recorded data remain outside its scope. Frequently Asked Questions Is My Camera Still Eligible?ExpandCollapse It must be genuine, fully functional and physically undamaged, and either new and unactivated or within 30 days after device activation. Purchase, binding and service activation must be completed within that window. This is an initial plan, not a renewal or a plan for a different model. How Many Replacements Are Included?ExpandCollapse This initial 2-year plan allows up to 4 approved accidental-damage replacement claims within 24 months. Coverage begins on successful service binding. A replacement inherits the original remaining term and claims rather than starting a new plan. Is Every Replacement Free?ExpandCollapse No. The plan purchase and each approved replacement are separate charges. The current Singapore-region replacement fee for Luna Ultra is S$79 per claim. Other regions and future applicable fees may differ. The relevant covered equipment must be returned through the manufacturer’s service process. How Will I Receive and Activate the Plan?ExpandCollapse We manually email the activation code after order processing. Enter it with the eligible camera serial number through the manufacturer’s activation service, then check the binding confirmation and dates. Email delivery is not instant, and the activation deadline continues to apply while the order is processed. What Should I Check for an Overseas Camera or a Claim?ExpandCollapse The service version must match the camera’s purchase region. Covered components are the Luna Ultra gimbal camera and detachable touchscreen remote. Loss, theft, pre-existing damage and recorded data are excluded, along with other exclusions in the manufacturer’s terms. Cross-border claim shipping requires prior approval and additional costs may apply. 阅读更多