Jabra Engage 50 II USB Contact Centre Headset

Engage 50 II for clear, controlled customer conversations Jabra Engage 50 II USB Contact Centre Headset brings a purposeful wired setup to customer service, contact centres and busy office desks. It combines a lightweight on-ear fit with a microphone system designed to make speech easier to follow, so each conversation can stay focused on the customer. The configurations offered here include the Engage 50 II Link controller with a dual-connector USB-C/A cable. Choose Mono or Stereo and the UC or Microsoft Teams edition. SmartRinger, on-head detection and Engage+ compatibility add practical support for teams handling calls throughout the day. Highlights Speech with less distraction Three MEMS microphones with noise reduction for outgoing speech Noise-isolating on-ear fit and a visible busylight A considered desk setup Included Link call controller with USB-C and USB-A connectivity Mono and Stereo options with UC or Microsoft Teams configurations Comfort and team management From 45g for Mono and 65g for Stereo, excluding controller SafeTone 2.0 hearing protection and Jabra Direct support Key Features Three microphones for detailed speech pickup Three MEMS microphones support background-noise reduction, helping the far end hear the speaker rather than the activity around the desk. Correct boom positioning still matters, particularly in a busy contact centre. The system processes outgoing speech; it does not provide earcup active noise cancellation. Controls placed where the conversation happens The supplied Link controller keeps answer, end, volume and mute functions within reach without searching through a meeting window. These current packages support USB-C and USB-A computer ports through the supplied dual-connector arrangement. Software call integration depends on the application and configuration selected. Mono or Stereo, with a purposeful fit The adjustable headband and leatherette cushions are designed for repeated daily use. Mono leaves one ear free for local conversations; Stereo covers both ears for a more settled listening environment. Headset weight is 45g for Mono and 65g for Stereo, before the cable controller is included. Make your availability visible An integrated busylight gives colleagues a clear indication that a conversation is in progress. SafeTone 2.0 combines Jabra hearing-protection technologies, while BalancedVoice helps maintain a more even listening experience. Fit, volume settings and sensible breaks remain part of a comfortable working day. SmartRinger and on-head detection The Engage 50 II Link controller includes SmartRinger with motion detection, making an incoming call easier to notice when the headset is not being worn. On-head detection adds context to the call experience, while Engage+ can provide compatible real-time call guidance. These functions depend on the connected software and configuration. Choose UC or Microsoft Teams The MS configuration is the Microsoft Teams-certified edition and provides its platform-specific controller experience with supported software. The UC configuration is intended for broader unified-communications environments. Both are wired computer headsets; neither requires charging or a Bluetooth pairing routine. Summary Engage 50 II is a straightforward choice for teams that value clear speech, a comfortable fit and dependable desk controls. Choose the wearing style and platform configuration that match the working environment; the included USB-C/A Link package keeps the computer connection simple without adding a battery to maintain. Frequently asked questions Which configuration should I choose?ExpandCollapse Choose Mono to leave one ear free, or Stereo to cover both ears. UC suits a general unified-communications environment; MS is the Microsoft Teams-certified configuration. All configurations offered here include the Link controller with USB-C and USB-A connectivity. Is the call controller included?ExpandCollapse Yes. These configurations include the inline Link controller with SmartRinger. They are complete controller packages, rather than the separate headset-only versions. Does it have active noise cancellation?ExpandCollapse It has noise reduction for the microphone and a noise-isolating ear-cushion fit. It does not have the earcup active noise cancellation used in ANC headphones. Can it work with USB-C and USB-A computers?ExpandCollapse Yes. These selected packages include the USB-C/A connection arrangement. Connect one USB interface to the computer at a time; the two connectors are not two simultaneous host connections. Does the headset need charging?ExpandCollapse No. This is a wired USB headset powered through its computer connection, so it has no wireless battery to recharge. What software can a team use to manage it?ExpandCollapse Jabra Direct supports settings and firmware updates, while Jabra Xpress and the Jabra SDK support compatible team deployments. Engage+ provides compatible call guidance. Available features depend on the application and deployment setup. Baca selengkapnya