YOUR PRODUCT · YOUR WARRANTY RECORD

Warranty Registration

Already registered by ACE? Check your warranty first. A second registration keeps the existing coverage dates.

Quick GuideExpandCollapse

Verify your email through your ACE customer account.
Have your invoice or order reference, purchase evidence and product serial ready.
Send your registration for ACE to verify the purchase and applicable product policy.

Registration does not automatically grant, extend or restart warranty coverage.

1Customer DetailsExpandCollapse

Verify Your Email

Use your ACE customer account. Verify the code sent to your email, then review your saved contact details here.

First Name *

Last Name (Optional)

Email *

Use the email verified with your customer account.

Phone *

Include the country code.

Company (Optional)

Address *

Apartment, Suite, etc. (Optional)

City (Optional)

Postal Code *

Country/Region *

State/Province Code (If Applicable)

Your ACE customer profile keeps your contact details together. If you change them here, ACE will review the changes before updating an existing profile.

2Purchase DetailsExpandCollapse

Purchased From *

Choose ACE for our website, in-store and offline purchases.

Store or Reseller Name (Optional)

The business you bought from, rather than the Sales Specialist.

Invoice or Order Reference *

Purchase Date *

Enter DD/MM/YYYY or choose the invoice date from the calendar.

Proof of Purchase *

Invoice or receipt showing the seller, product and purchase date. Up to 3 PDF, JPG or PNG files, 5 MB each and 10 MB combined.

3Product DetailsExpandCollapse

Enter the brand and model once for identical devices, then add one serial per line. Add another product only for a different model or condition.

0 of 20 Devices Added

4Review and SubmitExpandCollapse

How Your Warranty Starts

ACE checks the purchase evidence and the policy for your exact product. Existing warranty dates are retained. Pre-Owned and Refurbished products follow the term stated on the ACE invoice or listing.

Request Warranty from Registration Date OptionalExpandCollapse

I would like ACE to review starting my warranty from the day I submit this registration.

Reason for the Request

The proposed date is recorded automatically when you submit. ACE must approve the request under the applicable product policy. Existing coverage dates stay unchanged until approval.

I confirm that these details are accurate and I am authorised to register these ACE-supplied products. I have read the Privacy Policy.

Your registration goes to ACE for verification. It does not automatically grant or extend coverage.

Frequently Asked Questions

Who Can Register a Product?ExpandCollapse

Customers with products supplied by ACE, including through an authorised ACE reseller. We verify the purchase before confirming coverage.

Has ACE Already Registered My Product?ExpandCollapse

Check the device serial on Warranty Check first. ACE staff can register your serial when preparing your purchase. Use Warranty Check to see whether your record already exists.

Does Registering Later Restart My Warranty?ExpandCollapse

No. Existing approved dates remain unchanged. A different start date can only be applied after ACE review and where the applicable product policy permits it.

What Purchase Evidence Do I Need?ExpandCollapse

An invoice or receipt showing the seller, product and purchase date. Include the order or invoice reference so we can match the purchase.

How Long Is My Warranty?ExpandCollapse

The period depends on the exact model, purchase terms, product condition and applicable region. Pre-Owned and Refurbished products use their stated ACE invoice or listing term.

Does This Replace Manufacturer Registration?ExpandCollapse

No. This is your ACE warranty record. Any separate manufacturer registration or optional extension requirements still apply.

How Are My Details Protected?ExpandCollapse

Customer contacts remain private. Warranty Check shows masked details until access is verified through the registered customer account.

How Do I Request Warranty Service?ExpandCollapse

Contact our Support Specialists through the Support Ticket Centre with the serial and purchase reference. Service remains subject to the applicable terms and inspection.

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