Personal Data
Family photographs, videos, documents and work you cannot simply replace. Tell us which files matter most so the assessment has a clear priority.
HDD · SSD · NAS · RAID
Data Recovery
Lost Data. A Clear Way Forward.
Personal files, business records or a storage system that has stopped responding. Our Specialists help you understand the recovery options and organise the next steps with care.
The Files Matter. So Does the Way Forward.
Business Continuity
Shared folders, operational records and business storage. We help establish the affected systems, the immediate priorities and a practical recovery scope.
Urgent Cases
Support beyond office hours. We can work on urgent cases at any hour, with 24×7 handling arranged case by case. Tell us which systems and data matter most.
Protect What Is Still There.
If the data is important, pause before making further changes. Repeated attempts can make a recoverable situation harder to assess.
- Stop using the affected device or drive.
- Do not initialise, format or install recovery software onto it.
- Keep NAS or RAID drives together and record their bay order.
- Tell us about any earlier repair or recovery attempts.
From a Single Drive to Your Business Storage.
A device that is not detected, a damaged volume and deleted files need different assessments. The storage type, failure and previous changes determine what can be attempted.
Hard Drives
Internal and external HDDs, failed reads and damaged or inaccessible volumes.
SSDs & NVMe
SATA, M.2 and NVMe storage, assessed for the specific controller, fault and data condition.
USB & Memory Cards
Flash drives and camera cards with lost, corrupted or inaccessible files.
Laptops & Desktops
Recovery enquiries involving the storage inside a computer that no longer starts.
NAS & RAID
Multi-drive storage, including Synology and QNAP systems. Drive order and configuration matter.
Business Systems
Server storage and important shared data, with the priorities agreed before recovery work.
A Clear Process. Before Work Begins.
Understand the Case
Share the device, symptoms, what happened and the files you need most.
Assess & Quote
We establish the recovery scope and provide a quotation before recovery work starts.
Recover with Care
Our experienced Specialists follow the assessed media condition and agreed scope, with careful handling and confidentiality throughout the recovery process.
Verify & Return
Review the recovered data and agree the return media, handover and next protection steps.
Drive Order Is Part of the Evidence.
For NAS, RAID and server cases, keep the complete drive set, bay order and any available configuration records. A rebuild, replacement or reset changes the starting point. Share the symptoms before changing the array further.
Bring the device details, recent changes and any existing backup information. Our Specialists can then plan the assessment around the actual system.
When the Business Cannot Simply Wait.
Midnight, weekends or public holidays. We offer 24×7 assistance on a case-by-case basis. For paid support customers, including Premium Maintenance, our Specialists work on the issue as soon as possible, whatever the hour. Recovery scope and charges are agreed for the case; support does not guarantee a successful repair or recovered data.
Call a SpecialistA Practical View of Recovery Costs.
Our existing service range starts from S$500 and can reach S$20,000 for complex cases. These planning examples help you judge the scale; the assessment and written quotation determine the scope and final fee.
Single-Drive Logical Recovery
S$500–S$1,200
Lost or inaccessible files where the drive can still be read.
Damaged Drive
S$900–S$3,500
A single drive requiring more involved fault assessment or recovery work.
NAS or RAID Recovery
S$1,500–S$8,000
Several drives, array reconstruction and business data priorities.
Complex Business Recovery
S$5,000–S$20,000
Extensive damage, a larger storage system or a demanding recovery scope.
Planning ranges are in SGD. Applicable taxes, return media, donor parts and priority handling, where required, are confirmed in the quotation. No recovery work starts without your approval.
Questions, Answered.
Getting Started
What Should I Do Immediately After Data Loss?
Stop using the affected device. Avoid formatting, initialising or writing new data to it. If a drive makes unusual noises or the system is unstable, stop further attempts and contact our Specialists.
What Should I Bring or Send First?
Share the device or drive model, capacity, symptoms, what happened and the files you need most. Include previous attempts, encryption details if relevant, and any available backup information. For an array, record the drive order.
Do You Help Both Individuals and Businesses?
Yes. We handle personal and business data recovery enquiries, from a single storage device to a larger system. The assessment establishes the supported method and recovery scope.
Devices & Recovery Scope
Can You Assess NAS or RAID Data Loss?
Yes. Tell us the NAS or server model, RAID type if known, drive count and the sequence of failures. Keep the original drives together in their recorded bay order and avoid further rebuilds or resets before discussing the case.
Is SSD Recovery the Same as Hard-Drive Recovery?
No. SSD controllers, encryption, TRIM and flash condition can affect what is recoverable. An assessment is needed; overwritten or erased data cannot be assumed recoverable.
Can I Request 24×7 Emergency Recovery?
Yes. We offer 24×7 assistance on a case-by-case basis. For paid support customers, including Premium Maintenance, our Specialists work on the issue as soon as possible at any hour. Tell us the device, symptoms and deadline. The recovery scope and any charges are agreed for the case; a successful repair or recovery is not guaranteed.
Costs & Handover
How Much Does Data Recovery Cost?
The current service range is S$500 to S$20,000, depending on the condition, complexity and scope. The planning examples on this page are a starting point. You receive a quotation before recovery work begins.
What Happens if My Data Cannot Be Recovered?
The existing service policy is no charge if we cannot recover your data. The quotation will explain the agreed recovery scope, acceptance criteria and any case-specific conditions before work begins.
Tell Us What Happened.
Start with the device, the symptoms and the data that matters most. Our Specialists will help you work out the next step.