Business Tech Support
Premium Maintenance
Less time on Tech problems. More focus on your business.
When a workstation stops, a connection drops or a server needs attention, your team needs a clear next step. Bring your everyday technology support into one annual maintenance arrangement.
Discover Your Support OptionsBehind Every Working Day
Your Business Runs On More Than Hardware.
It runs on people staying connected, information being accessible and small problems getting the right attention. Premium Maintenance gives you a practical route to support when technology interrupts the day.
Keep People Productive
A laptop issue or printer fault can slow an entire team. Get assistance for the devices your people use every day.
Keep Systems Connected
From access points to servers, your equipment works together. Bring troubleshooting and maintenance into an agreed service scope.
Plan Your Support
Choose annual hours, understand the service conditions and know where to turn when an issue needs attention.
01 / Workplace Support
Tech Problems Should Not Take Over Your Working Day.
The morning starts with a task list, not a troubleshooting session. When a PC, laptop, mobile device or printer gets in the way, our Specialists help assess the issue and coordinate practical assistance.
Use your agreed support hours for troubleshooting, maintenance, upgrades and technical advice across covered workplace equipment.
02 / Connected Infrastructure
Support The Systems Your Team Rarely Sees, But Always Needs.
A business network connects more than computers. Servers, Wi-Fi, broadband, communications, door access and surveillance all have a part to play. We help you assess faults and plan the appropriate next step within your agreed scope.
For faulty hardware, we can liaise with local authorised agents. Parts, transport and other separately chargeable items are confirmed before arrangements are made.
One Support Arrangement
The Equipment, Systems And Decisions Behind Your Business
From an unexpected fault to a planned installation, your support hours can cover practical assistance within the agreed scope. For lean teams, this offers an alternative to funding a full in-house technology team, its training and leave cover.
Computers & Mobile Devices
Troubleshooting, routine maintenance, upgrades and installation support for PCs, laptops and mobile devices.
Networks & Connectivity
Assistance with access points, broadband, network faults and connectivity.
Servers, Storage & Data
Support for servers, data management, backup and recovery requirements within your agreed scope.
Security, Access & Surveillance
Assessment of security concerns and technical assistance for door access and CCTV systems.
Printers & Related Equipment
Help with printers and related workplace technology equipment, subject to the agreed service scope.
Web, Voice & Tech Advice
Technical assistance for web systems and PBX/VoIP, plus practical consultation on upgrades and installations.
A Clear Way Forward
Know Where To Turn. Know What Happens Next.
You do not need to diagnose everything before asking for help. Tell us which equipment is affected and what has changed. Our Specialists assess the request and coordinate suitable assistance.
Choose Your Hours
Select 5, 10, 20 or 30 annual hours around your support needs.
Tell Us What Happened
Log a ticket with the affected equipment and a description of the issue.
Coordinate Support
Our Specialists assess the request and coordinate appropriate assistance.
Support Beyond Office Hours
Midnight. A Weekend. A Public Holiday.
What If Your Server Stops When Everyone Else Has Gone Home?
A failed server or lost connection can leave your team without the systems they need. We provide 24×7 remote and onsite technology support, so your business has a route to technical assistance beyond the normal working day.
Support uses your annual plan hours at the applicable time-band multiplier. Response timing depends on the issue and Specialist availability.
Know Your Support Hours
Around-The-Clock Support. A Clear Hours Schedule.
The schedule below applies to both remote and onsite assistance. Multipliers deduct prepaid support hours from your annual plan; they are not a separate cash hourly rate.
For Example: 1 Hour at 3× Uses 3 Plan Hours.
| Time Band | Monday | Tuesday–Friday | Saturday | Sunday & Public Holidays |
|---|---|---|---|---|
| 00:00–09:00 | 4× | 3× | 4× | 4× |
| 09:00–18:00 | 1× | 1× | 2× | 3× |
| 18:00–00:00 | 2× | 2× | 3× | 3× |
00:00–09:00
- Monday
- 4×
- Tuesday–Friday
- 3×
- Saturday
- 4×
- Sunday & Public Holidays
- 4×
09:00–18:00
- Monday
- 1×
- Tuesday–Friday
- 1×
- Saturday
- 2×
- Sunday & Public Holidays
- 3×
18:00–00:00
- Monday
- 2×
- Tuesday–Friday
- 2×
- Saturday
- 3×
- Sunday & Public Holidays
- 3×
Times are shown in UTC+8. Public holidays follow the Sunday schedule. Annual plan prices remain unchanged.
Annual Support Plans
Choose The Hours Your Business Needs.
Start with your organisation type, then choose 5, 10, 20 or 30 support hours per year. Every plan keeps the service scope and charge conditions clear.
Non-Profit Organisation
5 Hours Per Year
SGD750
Annual Plan10 Hours Per Year
SGD1,300
Annual Plan20 Hours Per Year
SGD2,400
Annual Plan30 Hours Per Year
SGD3,200
Annual PlanUnused hours cannot carry forward for Government/Education or NPO plans.
Government/Education
5 Hours Per Year
SGD780
Annual Plan10 Hours Per Year
SGD1,400
Annual Plan20 Hours Per Year
SGD2,600
Annual Plan30 Hours Per Year
SGD3,400
Annual PlanUnused hours cannot carry forward for Government/Education or NPO plans.
Commercial
5 Hours Per Year
SGD850
Annual Plan10 Hours Per Year
SGD1,500
Annual Plan20 Hours Per Year
SGD2,800
Annual Plan30 Hours Per Year
SGD3,700
Annual PlanUnused hours may carry forward to the following year when your Commercial contract is renewed.
All prices are in SGD.
The Finer Details
Frequently Asked Questions
The details matter. Open the sections below to review support-hour usage, additional charges and how your annual agreement works.
Getting Support
How Do I Request Support?
Request assistance through our Support Ticket Centre. Include the affected equipment, symptoms and when the issue started.
Is Support Available 24×7?
Yes. We provide 24×7 remote and onsite technology support, including nights, weekends and public holidays. Assistance uses your annual support hours at the applicable multiplier. Response timing depends on the issue and Specialist availability.
How Quickly Will Someone Respond?
We respond as early as possible. Timing depends on severity, Specialist availability, the selected plan and when the request is made.
Coverage & Exclusions
What Does The Service Cover?
technology support for web systems, PCs, laptops, mobile devices, servers, printers, door access, CCTV, access points, broadband and PBX/VoIP, within the agreed scope.
What Is Excluded?
Issues caused by improper use or unauthorised modifications or repairs by you or a third party are excluded. Hardware parts, software licences, subscriptions, vendor fees, transport, logistics and third-party charges are excluded unless separately included in your quotation or agreement.
What If Hardware Needs Repair Or Replacement?
We can identify faulty hardware and liaise with local authorised agents. Transport, logistics, collection, delivery and service-centre handling charges may apply and will be confirmed before arrangement.
Support Hours & Usage
Can Unused Hours Be Carried Forward?
Commercial customers may carry unused hours into the following year when renewing the contract. This does not apply to Government/Education or NPO plans.
How Are After-Hours Support Hours Deducted?
The time-band schedule applies to both remote and onsite assistance. One hour at 2× uses two plan hours; one hour at 3× uses three; one hour at 4× uses four. Public holidays follow the Sunday schedule. These are deductions from prepaid support hours, not separate cash hourly rates.
Plans & Renewals
How Long Is The Contract?
An initial one-year term renews automatically for further one-year terms unless written notice of non-renewal is given 30 days before the current term ends.
Can I Change My Plan?
Yes. Contact our support team to discuss upgrading or downgrading as your needs change.
Plan Your Support
Tell Us What Your Working Day Depends On.
Tell us about your equipment, recurring issues and support priorities. We will help you discuss a suitable annual plan.
Already covered? Visit our Support Ticket Centre.