Premium Maintenance Service


Bridging the IT Support Gap

In the fast-paced digital world, a smooth and reliable IT infrastructure is the backbone of any successful business. This is particularly true for Small and Medium-sized Enterprises (SMEs) which often operate with limited resources. One major challenge SMEs face is the absence of a dedicated IT manager or technician on board, leaving them vulnerable to a variety of tech-related issues that could halt operations. 

The annual salary for hiring an IT Manager and technician ranges between $50,000 to $100,000, not to mention the additional costs associated with their annual and sick leaves. When a crucial IT breakdown occurs, the lack of immediate professional help can be crippling.

Why is Premium Maintenance Service a Game-Changer for SMEs?

The ACE Peripherals Premium Maintenance Service is crafted to fill this exact gap, providing a cost-effective, reliable, and prompt solution to any IT woes you might encounter. 

For as low as $650 per year, SMEs can now have a tech-savvy team at their beck and call, ready to resolve issues spanning from Web, PC/Laptop, Mobile, Server, Printer, Door Access, CCTV, Access Point, Broadband, PBX/VOIP, and other related equipment. Our service is available 24/7, ensuring you get the help you need whenever you need it, even in the wee hours of the night. 

You can reach out to us via: 
 Support Ticket Centre: Log a Ticket 
 Call: +65 61007000

Transparent Pricing

We offer a variety of packages to cater to different needs and budgets. Below is a table outlining the pricing structure for Commercial, Govt/Edu, and NPO sectors:

Hours/ Per YearCommercialGovt/EduNPO
Carry Forward for UnusedYesNoNo

When is Premium Maintenance Service Required?

Our Premium Maintenance Service is a necessity across various scenarios, encapsulating unexpected breakdowns where IT systems falter, routine maintenance to uphold optimal performance, upgrades and installations that demand a professional touch, security concerns requiring expert intervention, efficient data management for safeguarding crucial business data, and expert consultation to align IT strategies with business objectives. 

This service is tailored to provide a safety net, ensuring uninterrupted operations and leveraging our expertise to bolster your IT infrastructure's reliability and efficiency.

Unexpected Breakdowns

Computers crash, servers go down, and network issues crop up unannounced, causing operational hindrances.

Routine Maintenance

To ensure optimal performance and longevity of your IT equipment, routine check-ups and maintenance are crucial.

Upgrades & Installations

Whether it’s upgrading your systems or installing new hardware/software, professional help ensures a smooth transition.

Security Threats

In the face of a security breach or to prevent potential threats, our maintenance service provides the necessary expertise.

Data Management

Efficient data storage, backup, and recovery solutions are essential to safeguard your business data.

Expert Consultation

ometimes, having an expert to consult on IT strategies, implementations or troubleshooting can save time and resources, ensuring your IT infrastructure aligns with your business goals.

We Are There When Everyone Else Are Sleeping

Small and Medium-sized Enterprises (SMEs) often operate on a tight budget and with a lean team. The absence of a dedicated 

IT manager or technician can spell disaster in the face of technical glitches, which are inevitable in today’s technology-driven business landscape. This is where ACE Peripherals Premium Maintenance Service steps in as a beacon of relief.

Value Proposition for SMEs

ACE Peripherals' Premium Maintenance Service provides SMEs with 24/7 IT support starting at $650/year, ensuring prompt issue resolution and uninterrupted operations, adapting flexibly to evolving business needs. It's a cost-effective, reliable IT solution.


Hiring a full-time IT staff is a significant financial burden. Our service provides a cost-effective alternative, with plans as low as $650/year.

24/7 Availability

Unlike in-house technicians, our team is available round the clock, ensuring that help is at hand whenever a crisis strikes.


Our seasoned technicians bring a wealth of knowledge and experience, ensuring quick resolution of issues, saving both time and resources.

Focus on Core Operations

With us handling your IT concerns, you can channel your efforts towards your business's core operational areas.

Flexible Plans

Our service plans are tailored to suit varied needs and budgets, ensuring you get the best value for your investment.


About Premium Maintenance Service

What is the process for requesting support?

You can log a ticket in our support ticket centre, email us at, or call us at +65 61007000 to request support.

How is the billing done for after-hours support?

The per activation on-site shall be charged 2 times during after working hours and 3 times during weekends or public holidays.

What happens to unused hours at the end of the contract term?

All unused hours can be carried forward to the following year with a renewed contract for commercial clients. However, carry forward is not available for Govt/Edu and NPO sectors.

What kind of issues is covered under the Premium Maintenance Service?

We cover a wide range of IT-related issues including but not limited to problems with Web, PC/Laptop, Mobile, Server, Printer, Door Access, CCTV, Access Point, Broadband, PBX/VOIP, and other related equipment.

Are there any exclusions to the coverage?

Yes, issues caused by improper use, unauthorized modifications, or unauthorized repairs by the client or any third party are excluded from the coverage.

How quickly can I expect a response during an IT crisis?

Our team strives to respond at the earliest. The response time may vary depending on the nature of the issue and the chosen service plan.

Are there any long-term contracts?

Our initial contract term is 1 year, with automatic renewals for subsequent terms of 1 year unless a written notice of non-renewal is provided 30 days before the current term ends.

Can I change my plan midway?

Yes, you can upgrade or downgrade your plan based on your evolving needs. Please contact our support team for assistance.

What if my issue requires hardware replacement?

We assist in identifying faulty hardware and liaising with local authorized agents for repair/service. Transportation for such service is chargeable at $60 for 2 ways.

How are after-hours charges billed?

Charges for support outside regular working hours are billed at 2 times the normal rate post 5 PM and 3 times during weekends or public holidays.

We Are Committed

The ACE Peripherals Premium Maintenance Service is not just a service; it's a commitment to ensure your business’s IT infrastructure remains robust and reliable, enabling you to focus on what matters most – growing your business.