NASCare Extended Warranty with Loaner Unit for 41-60 Bays

Protection for your NAS. Support for what comes next. Extended warranty, specialist diagnostics and practical loaner support, coordinated for your registered NAS. Choose one or two additional warranty years, with covered repair handling and compatible migration arrangements confirmed for your system. OverviewProtectionReal-world scenariosService journeyStorage planningFAQs Choose the physical bay range of your NAS 1-4 Bays5-8 Bays9-12 Bays13-24 Bays25-40 Bays41-60 Bays 1 or 2 yearsYour selected additional hardware warranty Specialist careDiagnostics and covered repair handling Loaner supportWith compatible migration assistance EXTENDED PROTECTION Keep the NAS you rely on supported for longer. Choose one or two additional years of hardware warranty after the original manufacturer warranty ends. Your service confirmation records the registered NAS model, serial number, selected term and exact coverage dates. Coverage focuses on the NAS unit and eligible RAM and power-supply components. The two-year option combines a longer warranty term with a reduced package fee, while keeping the same confirmed service scope. Select the additional term that suits your NAS Coverage dates recorded against the registered unit DIAGNOSTICS AND REPAIR A clear diagnosis. A managed repair process. When a fault is reported, our Specialists assess the NAS hardware, system behaviour and disk-related symptoms. The findings help distinguish an eligible covered NAS hardware fault from a drive or configuration issue requiring a different service. For eligible covered NAS hardware faults, we coordinate the repair process. Depending on the registered model and diagnosed fault, this may involve repair work or the appropriate manufacturer or distributor service route. Collection, delivery or on-site arrangements are confirmed separately where required. NAS hardware, system and disk fault assessment Eligible covered repairs through the appropriate service route PRACTICAL LOANER SUPPORT A temporary NAS while yours is being repaired. If a covered repair takes more than one day, we provide a NAS loaner unit. It gives you a temporary hardware arrangement while your registered unit receives attention. We assess the loaner against your NAS platform, storage configuration and required services. Its model, performance and available applications may differ from your original system; the arrangement is confirmed around your actual setup. Original NAS under repair → suitable temporary NAS Transfer and service arrangements confirmed for your configuration COMPATIBLE MIGRATION A considered transfer, matched to your system. Where direct disk migration is supported, our Specialists assist with moving your existing disks to a verified compatible loaner. We check the NAS platform and storage configuration before agreeing the transfer method. Bay count alone does not establish compatibility. If a backup restore or file-copy approach is required, we agree its scope before work begins. A planned transfer helps you understand the next steps and any application or configuration differences. Compatibility checked before migration A clear plan for the loaner and the return to your repaired NAS When the unexpected happens. Understand the interruption, then choose the right response for your hardware, working day and data. Your NAS will not start.ExpandCollapse What this meansShared folders, backup jobs and active projects may become unavailable while the fault is investigated. People may be left waiting for files they need to work. NASCare supportOur Specialists assess the symptoms and coordinate the appropriate route for eligible covered NAS hardware repairs. The repair outlasts the working day.ExpandCollapse What this meansA repair can leave you sourcing temporary equipment at short notice, while everyday work waits for the original NAS to return. NASCare supportFor a covered repair taking more than one day, we provide a loaner. Its configuration and transfer arrangements are confirmed for your setup. The disks fit. Migration may not.ExpandCollapse What this meansMatching the number of bays does not establish that your storage configuration and applications can move to another NAS. An unplanned transfer adds decisions when you are already under pressure. NASCare supportWe assess the NAS platform, storage configuration and migration approach before agreeing a transfer to a compatible loaner. The original warranty has ended.ExpandCollapse What this meansAn unexpected fault can leave you arranging diagnosis, repair and temporary hardware separately, with costs and next steps still to establish. NASCare supportSelect one or two additional warranty years for a defined service arrangement covering your eligible registered NAS. Ransomware locks the files.ExpandCollapse What this meansRansomware can encrypt shared files and interrupt access to projects, accounts and essential records. Healthy disks and a working NAS do not guarantee those files remain readable. Some data may be unrecoverable without a usable, unaffected backup. Data protection planningKeep protected, versioned backups with an independent offline or immutable copy, and test that important files can be restored. NASCare provides eligible hardware repairs and loaner arrangements. Ransomware prevention, malware clean-up, cyber incident response and data recovery require separate services; a replacement NAS does not decrypt encrypted files. These are examples of problems that can happen. Your NASCare agreement explains what is covered. Keep a separate, up-to-date backup of important files and keep your NAS secure. A clear service journey. From enrolment to the return of your NAS, each stage starts with the details of your registered system. 1Confirm your plan Share the model, serial number, invoice, warranty dates, selected coverage term and service location. We verify the bay tier and eligibility. 2Report and diagnose Our Specialists assess the symptoms and establish the appropriate repair route. 3Arrange the loaner For a covered repair taking more than one day, we provide a loaner and confirm the compatible transfer method. 4Repair and return We coordinate the covered repair, return arrangements and any agreed transfer back from the loaner. A planned service fee. A clear point of support. The value is in having eligible hardware coverage, diagnostics, repair coordination, loaner support and compatible migration brought together before there is an urgent fault. One planned service fee gives you a defined route to support, with the selected additional warranty term recorded against your NAS. Extended hardware warranty, diagnostics, covered repairs, loaner support and compatible migration assistance, coordinated through ACE for your eligible registered NAS. Service is available in Singapore, Malaysia and Indonesia, with arrangements confirmed for your model and service location. Plan your storage with confidence. Explore capacity and recording requirements before you choose or expand a system. RAID Calculator Estimate usable storage capacity for your proposed drive arrangement and RAID configuration. Open RAID Calculator ↗NVR Calculator For a surveillance deployment, estimate recording storage and retention from your planned camera settings. Open NVR Calculator ↗ Calculators provide planning estimates. Confirm the exact NAS model, configuration, application support and NASCare eligibility with our Specialists. Frequently asked questions Which bay-range plan should I choose?ExpandCollapse Start with the physical drive bays in the NAS chassis, rather than the number of drives installed. We verify the exact model. Expansion units, all-flash systems and other unusual configurations require individual assessment. Can I choose one or two years, and when does the extension begin?ExpandCollapse Yes. Select 1 Year or 2 Years under Additional Coverage. The selected extension follows the end of the original manufacturer warranty. Your service confirmation records the registered unit and exact coverage dates. Is repair service included?ExpandCollapse Assessment and repair handling for eligible covered NAS hardware faults are included. The repair route depends on the registered model, diagnosed fault and applicable service terms. Collection, delivery or on-site arrangements are confirmed separately where required. How does the loaner and migration arrangement work?ExpandCollapse A loaner is provided for a covered repair taking more than one day. We assess compatibility and agree the transfer approach. This does not guarantee uninterrupted access or that every application and setting will transfer unchanged. Keep a current, independent backup. Are HDDs, SSDs and data recovery included?ExpandCollapse Hardware coverage applies to the NAS unit. HDDs and SSDs, including NVMe and cache drives, are excluded. Data recovery is assessed and quoted separately. Disk diagnostics and compatible migration assistance are distinct from data recovery. Can my NAS brand and model be covered?ExpandCollapse Provide the exact Synology, QNAP, Ubiquiti UNAS, Asustor or other NAS model so we can confirm eligibility and the service arrangement. UGREEN requires assessment before enrolment. The manufacturer name and bay count alone do not establish coverage. Service scope and eligibility Clear coverage. Considered support. Confirmed for your NAS. One or two additional years Your selected extension begins after the original manufacturer warranty ends. Coverage dates are recorded against your registered NAS. Protection for the NAS unit Coverage focuses on eligible NAS hardware, including eligible RAM and power-supply components, under your confirmed service agreement. Specialist diagnostics and repair We assess reported faults and coordinate eligible covered repair work through the appropriate service route for your NAS. Loaner and migration support For a covered repair taking more than one day, we provide a loaner and agree a compatible transfer method for your configuration. Registered to your system We verify the original purchaser or purchasing company, NAS model, serial number, invoice, configuration and warranty dates before activation. Regional service arrangements Service is available in Singapore, Malaysia and Indonesia. Your location, logistics and any on-site work are confirmed separately. NAS-unit hardware coverage only. HDDs and SSDs, including NVMe and cache drives, are excluded. Data recovery is assessed and quoted separately. Model, configuration and service-location eligibility apply. Maintain an independent, current backup. Service imagery is illustrative and does not specify a guaranteed loaner model. Previously purchased services retain their confirmed agreement and entitlements. 더 보기